Answers to Your Most Common Energy and Heating Questions

Get clear, honest information about fuel delivery, HVAC service, and payment plans from Valley Energy. We serve most of Columbia, Greene, Dutchess, Ulster, and Rensselaer Counties.

FAQs

Heating, Fuel Delivery & HVAC Questions Answered

Our team has helped Hudson Valley homeowners since 1952. See answers to important questions about staying warm, safe, and comfortable all year with Valley Energy.

  • Which areas does Valley Energy serve for fuel delivery and HVAC service?

    Valley Energy provides propane, heating oil, kerosene, and HVAC services in most of Columbia, Greene, Dutchess, and Rensselaer Counties in New York. Our Claverack location is the main hub, ensuring fast response and reliable supply.

  • What types of fuel can I get delivered for my home or business?

    We deliver propane, #2 heating oil, kerosene, winter blend, regular, non-ethanol gasoline, and on and off-road diesel. Both automatic and will call delivery options are available to fit your needs.

  • How does automatic delivery work and how do you prevent run-outs?

    Automatic Delivery uses degree-day projections and real-time tank monitoring to predict when you’ll need fuel. This system, along with our large storage in Claverack, helps make sure you never run out, even during extreme weather.

  • What heating and cooling equipment do you install and service?

    Our experienced technicians install and service boilers, furnaces, heat pumps, water heaters, central air systems, and ductless mini-splits. We work with many trusted brands.

  • How can I protect my home from sudden heating emergencies?

    We offer 24/7 emergency service and Comfort Assurance Programs for annual tune-ups, efficiency checks, and parts coverage. With automatic delivery and remote tank monitoring, you get peace of mind during Hudson Valley winters.

  • What payment options and discounts are available for fuel customers?

    We offer a 10-month Budget Plan, Guaranteed Pre-pay Price, and a 7 cent per gallon discount when you pay by cash or check within 7 days. These options help you manage heating costs and avoid seasonal price spikes.

  • Can Valley Energy help with tank removal or replacement for safety or compliance?

    Yes. We provide DEC-compliant removal and replacement of basement, in-ground, and aboveground fuel tanks. We install Roth double-wall, Granby steel, and Highland tanks, ensuring safety and compliance with New York State guidelines.

  • How do I contact Valley Energy for service or emergencies?

    Call our main office in Claverack for 24/7 service. Live, experienced customer service representatives are always available to help, not automated phone trees. You can also access your account or make payments at myfuelaccount.com/valley.

Still have questions? We're here to help — contact us today or give us a call!